Privacy Policy

Effective Date: 12.09.24

At Phasepro PTY LTD, we are committed to protecting the privacy and security of our customers and visitors. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information from you:

  • Contact Information: Name, email address, phone number, and postal address.

  • Service Information: Information related to inquiries or service requests, such as property details for solar installations or electrical services.

  • Payment Information: Billing address, payment methods (e.g., credit card details), and transaction history.

  • Technical Information: IP address, browser type, operating system, and browsing behavior on our website (through cookies and other tracking technologies).

2. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To respond to inquiries, provide quotes, and deliver solar, electrical, and other services.

  • Customer Support: To communicate with you regarding appointments, project status, or any issues that may arise.

  • Billing and Payments: To process payments, manage invoices, and handle billing inquiries.

  • Marketing: With your consent, we may send promotional emails or newsletters regarding our services. You can opt out at any time.

  • Website Improvement: To analyze website usage and improve the user experience through tracking technologies.

3. How We Protect Your Information

We take appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse. This includes physical, electronic, and procedural safeguards. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:

  • Service Providers: We may share information with trusted third-party contractors or service providers to help us deliver our services (e.g., payment processors, suppliers).

  • Legal Requirements: We may disclose your information if required to do so by law or in response to a legal request.

5. Your Data Rights

You have the following rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.

  • Correction: You can request corrections to any inaccurate or incomplete information.

  • Deletion: You can request that we delete your personal information, subject to legal or contractual obligations.

  • Opt-Out: You can opt-out of receiving marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

6. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings, but disabling cookies may affect certain functionalities of the website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can take appropriate action.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of the website after changes have been made constitutes acceptance of the new policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Phone: 0414202010

  • Email: info@phasepro.com.au